Refunds and cancellations, without hidden renewal rules.
My Social Flow currently uses prepaid access periods rather than automatic debit renewals.
Refund & Cancellation Policy
1. Prepaid access
Pro access is purchased for the selected prepaid period. The current product does not automatically debit a new payment when that period ends.
2. Refund requests
Refund eligibility is governed by the terms presented during checkout and any applicable payment-provider rules. Approved refunds are returned through the original payment method where supported.
3. Access after refund
When a qualifying paid order is fully refunded, the related Pro entitlement may be removed or recalculated. Earlier valid access from another paid order remains governed by that order.
4. Workspace data
Expiry or refund of a Pro access period does not automatically delete your workspace data. Data controls remain separate from plan entitlement.
5. Contact
For billing or refund help, contact support through the My Social Flow Contact page and include the account email and relevant order details.